Privacy Policy

Joseph's Well ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit this website or purchase our guide, how we use it, and the choices you have.

1. Information we collect

We collect information in the following ways:

• Information you provide directly — such as your name, email address, shipping address (for printed orders), and payment details when you place an order or contact customer support.
• Information collected automatically — such as your IP address, browser type, device information, pages visited, and the time and date of your visit, gathered through standard web server logs and analytics tools.
• Cookies and similar technologies — see the Cookies section below.

2. How we use your information

We use the information we collect to:

• Deliver your digital guide and process any printed-edition orders, including shipping and payment processing
• Respond to customer service requests and communicate with you about your order
• Improve our website, guide content, and customer experience
• Send order confirmations, download links, shipping updates, and — if you've opted in — occasional emails
• Detect and prevent fraud, and comply with legal obligations

3. Cookies and tracking

Like most websites, we use cookies and similar technologies to remember your preferences, understand how visitors use our site, and measure the effectiveness of our marketing. This may include analytics tools and advertising pixels operated by third parties.

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the site, such as checkout.

4. How we share information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, such as payment processors, shipping carriers, email providers, and analytics services — each bound to use your information only to perform services for us.
• Legal and safety purposes, if required to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Joseph's Well, our customers, or others.
• Business transfers, in the event of a merger, acquisition, or sale of assets, where customer information may be transferred as part of that transaction.

5. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted checkout for payment data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. We will respond to verified requests within a reasonable timeframe.

7. Children's privacy

Our website and guide are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

9. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at support@josephswellguide.com.